Política de envío

I. Warehousing & Dispatch Basics

1. Overseas Warehousing: The brand has established local overseas warehouses for nearby dispatch to shorten delivery times.

2. Order Processing Time:

1. Standard orders: Packed and shipped within 48 hours (2 business days) after payment.

2. Orders placed on weekends or public holidays will be processed on the next business day.

3. New product launches or promotional periods may cause delays; the platform does not compensate for such delays.

3. Total Delivery Time: Total delivery time = order processing time + transit time. The estimated shipping days (excluding processing time) will be shown on the checkout page and in the shipping confirmation email.

II. US Delivery Time

1. Local warehouse direct shipping: 2–7 business days

2. Air freight: 12–15 days

3. Sea freight: 35–40 days

III. Shipping, Customs, & Refund Deduction Rules

1. Shipping: The platform covers most shipping costs; a small delivery fee may apply for some orders. Final shipping cost is calculated based on the address entered at checkout; there is no fixed rate.

2. Customs & Duties: The listed price includes local taxes. Any customs duties or clearance fees imposed by the destination country are solely the buyer’s responsibility. The platform will not advance or reimburse these fees.

3. Refund Shipping Deduction Details:

1. Cancellation before shipment: 5% handling fee of total order amount; original shipping fee fully refunded.

2. Cancellation in transit / return for personal reasons: Buyer bears round-trip shipping costs, plus a 20% handling fee of the total order.

3. Incorrect items / quality issues / damage: Platform covers return shipping; replacement shipping is covered by the brand.

4. For all return/exchange scenarios, the original shipping fee and customs duties are non-refundable.

IV. Package Responsibility

1. Address Responsibility: If the buyer provides an incorrect address or invalid contact number causing package return, the reshipment cost is borne by the buyer. If the buyer refuses delivery, round-trip shipping costs will be deducted directly from the refund.

2. Damage Claims: Inspect the outer packaging upon delivery. If damaged, you may refuse delivery and contact customer service immediately. Claims for external damage made after signing are subject to rejection by the platform.

3. Delay Disclaimer: Once the package is handed over to the carrier, the platform is not liable for delays caused by customs clearance, extreme weather, capacity shortages, or transit congestion, and no compensation will be provided.

V. Tracking & Customer Service Channels

1. After dispatch, a shipping confirmation email with the tracking number will be sent. You can also track in your account orders page. Please allow 1–2 days for tracking updates to reflect in the system.

2. For logistics issues, contact customer service. Service email: support@dapdeep.com

VI. Additional Shipping Constraints

1. Return Geographic Restriction: Returns are only accepted for orders within the United States; orders from other regions are not eligible. This platform does not use an RMA return authorization process.

2. Order Cancellation Restrictions: Once shipped, orders cannot be intercepted. You must receive the item and then apply for a return, incurring round-trip shipping costs plus a 20% handling fee. Cancellation before shipment incurs only a 5% processing fee.

3. Extended Warranty & Shipping: Extended warranty service does not alter shipping or return/exchange policies. The shipping cost for replacement parts under warranty is determined by the after-sales work order.