Politique de remboursement

I. Scope & Return Timeframe

1. Only orders within the United States are eligible for returns. Return requests must be submitted within 2 days of delivery; requests beyond this period will not be processed.

2. Custom/personalized orders are not eligible for returns or exchanges. Special offer/promotional items follow the standard return/exchange rules.

II. Conditions for Return (All must be met)

The item must be unused in its original condition, with original packaging and all accessories intact and complete. A valid proof of purchase must be retained. The product serial number, body labels, and waterproof stickers must not be altered, defaced, or removed.

III. Return Fee Allocation

1. Returns due to personal reasons (no quality issues): The buyer bears round-trip shipping costs, and a 20% handling fee of the total order amount will be deducted from the refund.

2. Quality issues / damage / incorrect items: Provide photos and videos to customer service for verification. The determination of shipping costs and handling fees will be made by our side.

IV. Situations Resulting in Immediate Rejection (Any one condition met will result in rejection)

1. Delivery received more than 2 days ago, or non-US orders.

2. No proof of purchase; serial number, labels, or stickers damaged or altered.

3. Item has been opened, used, shows wear, or packaging/accessories are missing or damaged.

4. Return shipped without prior application to customer service.

V. Return Process

1. Contact customer service with the order number and reason for return to initiate a request.

2. Once approved, ship the complete item with all accessories within 7 days, properly packaged.

3. After warehouse inspection and acceptance, the refund will be processed via the original payment method; the time for funds to arrive depends on bank policies.

VI. After-Sales Service vs. Warranty

1. The 2-day return window is not affected by extended warranties. Items that have already undergone warranty repairs are no longer eligible for return.

2. Warranty: Surfaced/stand: 1 year; Motor, battery, remote control, and other electronic components: 6 months. Paid extended warranty available.

3. Damage caused by impact, water ingress, modifications, improper use, or normal wear and tear is not covered under free warranty or free returns.

4. Warranty covers only repair/replacement of parts, not full refunds. For returns/exchanges, contact: support@dapdeep.com